Privacy Policy

1. Introduction

Kowloon Bridge ("we", "us", "our") is committed to handling personal data responsibly and in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have in relation to it.

This policy applies to all personal data collected through our website at kowlobridge.digital, through our service enquiry process, and in the course of delivering our AI integration services to business clients.

For questions about this policy or your personal data, contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Enquiry and contact forms: Name, email address, phone number, and any information you include in a message when you contact us through the website.
• Service delivery: In the course of delivering our logistics routing, port reporting, or document intelligence services, we may process personal data belonging to your employees (such as dispatcher names or shift supervisor identifiers) as necessary to configure and operate the service.
• Website analytics: If you consent to analytics cookies, aggregate usage data about pages visited and session duration.
• Email correspondence: Any personal data contained in emails you send to us.

We do not collect sensitive personal data (such as financial account details or government ID numbers) through our website or standard service delivery processes.

3. How We Use Your Data

• To respond to your enquiries and provide information about our services
• To manage and deliver the AI integration service you have engaged us for
• To send service-related communications, including monthly performance summaries and review session scheduling
• To improve our website and service offerings (where analytics consent is given)
• To meet our legal and regulatory obligations under Hong Kong law

We do not use your personal data for direct marketing without your express consent, and we do not sell personal data to third parties under any circumstances.

4. Legal Basis for Processing

• Contract: Processing necessary to respond to your enquiry or to deliver a contracted service
• Legitimate interests: Website analytics used to improve our service offering (subject to your cookie consent)
• Consent: Optional cookies and marketing communications, where you have provided explicit consent
• Legal obligation: Where processing is required by Hong Kong law

5. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

• Enquiry data: retained for 24 months from last contact, then securely deleted
• Client service data: retained for the duration of the service engagement plus 36 months, or as agreed in the service scope document
• Analytics data: retained for 14 months on a rolling basis

6. Data Sharing

We do not share personal data with third parties except in the following limited circumstances:

• Service delivery partners: Technology infrastructure providers operating under data processing agreements with equivalent protections to this policy
• Legal requirements: Where required by Hong Kong law, regulation, or court order
• Business transfer: In the event of a merger or acquisition, with notification to affected individuals

We do not share client operational data across different client engagements under any circumstance.

7. Data Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include encrypted data transmission, access controls limiting data access to team members who need it for their work, and regular review of our data handling practices.

In the event of a data breach affecting your personal data, we will notify you as required under the PDPO and applicable guidance from the Office of the Privacy Commissioner for Personal Data (PCPD).

8. Cookies

Our website uses cookies. You can manage cookie preferences via our cookie consent controls when you first visit the site, or at any time through our Cookie Policy page. Essential cookies required for site functionality cannot be disabled.

9. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Object to the use of your personal data for direct marketing purposes
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) at pcpd.org.hk

To exercise any of these rights, contact us at [email protected]. We will respond within 40 days as required by the PDPO.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We recommend you review the privacy policy of any site you visit through a link from our website.

11. Children's Privacy

Our services are directed to business clients and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us promptly and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date above and, where appropriate, by direct notification to affected parties. Continued use of our website or services after a change constitutes acceptance of the updated policy.

13. Contact

Data controller: Kowloon Bridge
Address: 18 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
Email: [email protected]
Phone: +852 2547 9183